Terms of service
Terms of Service
OVERVIEW
Welcome to SENVRA! The terms “we”, “us” and “our” refer to SENVRA. SENVRA operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).
SENVRA is powered by Shopify, which enables us to provide the Services to you.
The following terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access the Services.
Nothing in these Terms limits any mandatory consumer rights that apply to you under applicable law.
SECTION 1 — ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country, state or province of residence, or that you have permission from a parent or legal guardian where required.
To use the Services, including browsing our online store or purchasing any products we offer, you may be asked to provide certain information such as your email address, billing information, payment details and shipping information.
You represent that all information you provide is accurate, current and complete.
You are responsible for maintaining the security of your account credentials and for all activity conducted through your account.
You may not transfer, sell, assign or license your account to another person.
SECTION 2 — OUR PRODUCTS
We make reasonable efforts to accurately represent our products on our online store.
However, colors and product appearance may differ slightly depending on your device, screen settings, lighting and display configuration.
Product photographs and digital images are intended to provide a reasonable representation of the product. Minor differences in color, appearance or presentation may occur.
Product descriptions, designs, sizes, colors, availability and other product information may change from time to time.
We reserve the right to discontinue products or limit quantities available to any person, geographic region or jurisdiction where reasonably necessary.
Nothing in this section limits your rights where a product is defective, materially different from its description or otherwise fails to comply with applicable consumer law.
SECTION 3 — ORDERS
When you place an order, you are making an offer to purchase products from SENVRA.
SENVRA reserves the right to accept or decline an order where there is a legitimate reason to do so.
An order is considered accepted once we send you confirmation that your order has been accepted or processed.
Payment must be successfully authorized before an order can be fulfilled.
Please review your order carefully before submitting it, including your product selection, size, color, shipping address and contact information.
Once an order enters processing or fulfillment, we may not be able to modify or cancel it.
We may cancel or refuse an order due to circumstances including suspected fraud, payment problems, inventory availability, incorrect pricing, shipping restrictions or obvious technical errors.
If we cancel an order after payment has been collected, the relevant amount will be refunded.
Purchases are also subject to our Refund Policy.
SECTION 4 — PRICES AND BILLING
Prices, promotions and discounts may change without prior notice.
The price charged will generally be the price displayed at checkout when your order is placed.
Unless otherwise stated, applicable taxes, customs duties, import charges or similar fees may not be included in the displayed product price.
International orders may be subject to customs duties, taxes or import fees imposed by the destination country.
You agree to provide accurate, current and complete payment, billing and account information for purchases made through our store.
You represent that you are authorized to use any payment method submitted in connection with your order.
From time to time, we may offer promotional discounts or special offers subject to separate terms and conditions.
SECTION 5 — SHIPPING AND DELIVERY
Shipping and delivery times displayed on our website are estimates and are not guaranteed unless expressly stated otherwise.
Orders may be fulfilled and shipped by third-party fulfillment partners and may originate from international fulfillment locations.
Delivery times may be affected by shipping carriers, customs processing, holidays, weather, peak shopping periods or other circumstances outside our reasonable control.
We are not responsible for delays caused solely by shipping carriers, customs authorities or events outside our reasonable control.
Where mandatory consumer law provides otherwise, your statutory rights remain unaffected.
Please review our Shipping Policy for additional shipping information.
SECTION 6 — RETURNS AND REFUNDS
Returns, cancellations and refunds are governed by our Refund Policy together with any mandatory consumer rights applicable to your purchase.
Where applicable law provides consumers with a statutory withdrawal or cooling-off period, those rights remain unaffected by these Terms.
Products that arrive damaged, defective, incorrect or materially different from their description may qualify for remedies under applicable law.
Please refer to our Refund Policy for instructions on requesting a return or refund.
SECTION 7 — INTELLECTUAL PROPERTY
The Services, including SENVRA branding, trademarks, product names, designs, text, graphics, photographs, videos, audio, website design and other content, are owned by or licensed to SENVRA and are protected by applicable intellectual-property laws.
These Terms permit you to use the Services for personal, non-commercial purposes.
Unless expressly permitted by us or applicable law, you may not reproduce, distribute, modify, republish, commercially exploit, download, store or transmit protected material from the Services.
Nothing in these Terms grants you ownership of or a license to SENVRA trademarks, logos, product names, designs or other intellectual property.
Shopify's trademarks, names, logos and other intellectual property belong to Shopify or its licensors.
All other trademarks appearing through the Services belong to their respective owners.
SECTION 8 — OPTIONAL TOOLS
We may provide access to tools or functionality provided by third parties.
We do not necessarily monitor or control these third-party tools.
Such tools may be provided on an “as available” basis and may be subject to separate third-party terms and policies.
Your use of third-party tools is at your own discretion.
We may also introduce new features, services, tools or resources in the future. Unless otherwise stated, these will form part of the Services and will be subject to these Terms.
SECTION 9 — THIRD-PARTY LINKS
The Services may contain links to websites, services or resources operated by third parties.
We are not responsible for evaluating or guaranteeing the accuracy, content, availability, practices, products or services of independent third-party websites.
If you access a third-party website, you do so subject to that website's applicable terms and policies.
Any complaints or questions relating to third-party products or services should be directed to the applicable third party.
SECTION 10 — RELATIONSHIP WITH SHOPIFY
SENVRA is powered by Shopify, which provides the ecommerce technology that allows us to operate our online store.
However, purchases of SENVRA products are transactions directly between you and SENVRA.
Shopify is not the seller of SENVRA products.
Your use of certain Shopify features may also be subject to Shopify's applicable terms and privacy practices.
SECTION 11 — PRIVACY POLICY
Personal information collected through the Services is handled in accordance with our Privacy Policy.
Because our store is powered by Shopify, certain personal information may also be processed by Shopify and third-party service providers involved in providing ecommerce functionality.
Information may also be shared with providers involved in payments, order fulfillment, customer support, analytics, fraud prevention, shipping and other business operations where necessary.
Please review our Privacy Policy for additional information about how personal information is collected and used.
SECTION 12 — FEEDBACK AND REVIEWS
If you submit, upload, post, email or otherwise provide reviews, photographs, videos, suggestions, comments, ideas or other content (“Feedback”), you represent that you have the necessary rights to provide that content.
Where permitted by law, you grant SENVRA a worldwide, non-exclusive, royalty-free license to use, reproduce, adapt, publish, display and distribute such Feedback for purposes including operating, improving and promoting SENVRA and the Services.
You represent that your Feedback will not violate the rights of another person, including copyright, trademark, privacy or other proprietary rights.
You agree not to submit unlawful, abusive, defamatory, obscene, fraudulent or knowingly misleading content.
If you receive compensation, free products, discounts or other incentives in connection with a review, you must disclose this where required by applicable law.
We may remove Feedback that we reasonably determine violates these Terms or applicable law.
SECTION 13 — ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information presented through the Services may contain typographical errors, inaccuracies or omissions relating to matters including product descriptions, prices, promotions, availability, shipping charges or delivery estimates.
We reserve the right to correct errors, update information and make reasonable changes where permitted by applicable law.
If an error materially affects an order that you have already placed, we may contact you and provide any options or remedies required by applicable law.
SECTION 14 — PROHIBITED USES
You may access and use the Services only for lawful purposes.
You may not use the Services to:
violate applicable laws or regulations;
infringe intellectual-property rights;
infringe privacy or other rights of another person;
harass, threaten, abuse or defame another person;
transmit knowingly false or misleading information;
distribute viruses, malware or harmful code;
send spam or unauthorized promotional material;
impersonate another person or organization;
gain unauthorized access to systems or accounts;
interfere with the security or operation of the Services;
scrape or systematically extract protected content where prohibited; or
otherwise use the Services in a manner that may unlawfully harm SENVRA, Shopify or other users.
We reserve the right to restrict or terminate access where we reasonably believe these Terms have been materially violated.
SECTION 15 — AUTOMATED SYSTEMS AND AGENTS
Automated systems, bots, software agents or similar technologies may not interact with the Services in ways that circumvent access restrictions, CAPTCHAs, security measures, rate limits or other technologies designed to protect the Services.
Automated systems may not falsely represent themselves as human users.
We may restrict automated access where reasonably necessary to protect our Services, customers, security or intellectual property.
Nothing in this section restricts activities that cannot lawfully be prohibited.
SECTION 16 — TERMINATION
We may suspend or terminate access to the Services where reasonably necessary due to fraud, abuse, security concerns, material violation of these Terms or legal requirements.
You may stop using the Services at any time.
Termination does not affect rights or obligations arising before termination.
Sections that by their nature should survive termination will continue to apply.
SECTION 17 — DISCLAIMER OF WARRANTIES
We make reasonable efforts to maintain accurate and reliable Services, but we cannot guarantee that website access will always be uninterrupted, secure or error-free.
To the fullest extent permitted by law, website functionality may be provided on an “as available” basis.
Nothing in these Terms excludes or limits any statutory consumer warranties, guarantees, conformity rights or other protections that cannot legally be excluded.
SECTION 18 — LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, SENVRA will not be responsible for indirect, incidental, special or consequential losses that were not reasonably foreseeable.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.
This includes liability that cannot legally be excluded for fraud, intentional misconduct, statutory product liability or mandatory consumer-protection rights.
Your statutory rights remain unaffected.
SECTION 19 — INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless SENVRA, its service providers and partners from reasonable losses, damages or claims arising directly from:
your material violation of these Terms;
your unlawful use of the Services; or
your infringement of third-party rights.
This provision does not apply to losses resulting from our own negligence, misconduct or failure to comply with applicable law.
SECTION 20 — SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will apply to the fullest extent permitted by law.
The remaining provisions will continue to remain valid and enforceable.
SECTION 21 — WAIVER AND ENTIRE AGREEMENT
Our failure to immediately exercise or enforce any right under these Terms does not constitute a waiver of that right.
These Terms, together with our policies and any additional terms displayed during checkout, constitute the agreement governing your use of the Services.
Nothing in this section limits mandatory consumer rights.
SECTION 22 — ASSIGNMENT
You may not assign or transfer your rights or obligations under these Terms without our consent where such consent may lawfully be required.
We may transfer our rights and obligations in connection with a legitimate business restructuring, sale, merger or transfer, provided that mandatory consumer rights are not adversely affected.
SECTION 23 — GOVERNING LAW
These Terms and contracts entered into through the Services are governed by the laws of the Netherlands, subject to mandatory consumer-protection laws that may apply in the customer's country of residence.
If you are a consumer residing in another jurisdiction, this choice of law does not remove mandatory consumer protections that apply to you under applicable law.
SECTION 24 — HEADINGS
The headings used in these Terms are included for convenience only and will not limit or otherwise affect the interpretation of these Terms.
SECTION 25 — CHANGES TO TERMS OF SERVICE
You can review the current version of these Terms of Service at any time on this page.
We reserve the right to update, modify or replace portions of these Terms by publishing an updated version on our website.
Where required by applicable law, we will provide appropriate notice of material changes.
Your continued use of the Services after changes become effective constitutes acceptance of the updated Terms to the extent permitted by law.
SECTION 26 — CONTACT INFORMATION
Questions regarding these Terms of Service may be sent to:
SENVRA
Email: info@senvrashop.com
Website: senvrashop.com