Refund policy

Final Sale — Change of Mind, Fit & Personal Preference

SENVRA Align™ Posture Bras are intimate apparel.

For hygiene reasons and due to the personal nature of fit, all sales are final for change of mind, sizing, fit, comfort, colour preference, personal preference, or other circumstances where the product has been correctly supplied and is not faulty, defective, unsafe, or materially misdescribed.

In these circumstances, SENVRA:

  • does not accept returns;
  • does not provide exchanges;
  • does not issue cash refunds; and
  • does not issue store credit.

This includes situations where:

  • you selected the wrong size;
  • the size you selected does not fit you as expected;
  • you change your mind after ordering or receiving the product;
  • you prefer another size or colour;
  • you do not like the fit, feel, appearance, level of compression or support;
  • the product does not suit your personal preferences or expectations, provided it was accurately described and is not faulty or materially misdescribed.

Please review the product description and SENVRA size guide carefully before completing your purchase.

This final-sale policy for change-of-mind purchases does not limit any rights or remedies that cannot legally be excluded under applicable consumer-protection law.

Faulty, Defective, Incorrect or Materially Misdescribed Products

Nothing in this policy excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded.

If you believe that an item you received is:

  • faulty or defective;
  • unsafe;
  • materially different from its description;
  • materially different from what you ordered; or
  • the wrong product, size or colour due to an error by SENVRA,

please contact us at info@senvrashop.com with your order number and a description of the issue.

To assess the claim, we may reasonably request information such as photographs of the product, labels, packaging where available, measurements, or other information relevant to the reported issue.

Where applicable consumer law requires SENVRA to provide a repair, replacement, refund, reimbursement of reasonable return costs, or another remedy, SENVRA will provide the remedy required by that law.

Where a statutory monetary refund is required, it will not be limited to SENVRA store credit.

Consumer rights relating to faulty or non-conforming products are not subject to our change-of-mind final-sale rule.

Size & Fit

Customers are responsible for reviewing the SENVRA size guide and selecting their size before ordering.

Bodies and individual fit preferences vary, and a size recommendation or size chart cannot guarantee that a particular size will provide each customer with their personally preferred fit or feel.

Selecting an incorrect size, or finding that a correctly supplied size does not fit according to personal preference, is not by itself treated as a product defect.

This does not affect rights that may arise where a product is genuinely faulty, incorrectly supplied, or materially inconsistent with information provided by SENVRA.

Order Changes & Cancellations

Orders begin processing shortly after they are placed.

If you notice an error in your order, contact info@senvrashop.com as soon as possible.

We cannot guarantee that an order can be changed or cancelled once processing has begun or the order has been submitted for fulfilment.

Any cancellation rights required by applicable law remain unaffected.

Unauthorized Returns

Do not send products to any address without first contacting SENVRA and receiving written return instructions.

SENVRA does not accept voluntary returns for change of mind, fit, sizing, comfort or personal preference.

If a return is required as part of a valid consumer-law claim, SENVRA will provide appropriate instructions after reviewing the request.

Sending an item to an address associated with SENVRA, a supplier, fulfilment provider, or carrier without written return authorization does not constitute an accepted return.

Shipping Charges

Original shipping or delivery charges are not refundable for change-of-mind matters.

Where applicable law requires shipping, delivery, or reasonable return costs to be refunded in connection with a faulty, incorrect, or otherwise non-conforming product, SENVRA will comply with those requirements.

Sale & Promotional Items

Sale pricing, promotional pricing, coupon codes, and discounts do not alter this policy.

Products purchased during a promotion remain final sale for change of mind, fit, sizing, comfort and personal preference.

Mandatory consumer rights for faulty, defective, incorrectly supplied, unsafe, or materially misdescribed products remain unaffected regardless of whether an item was purchased at full price or on promotion.

Consumer Rights

SENVRA sells to customers in multiple countries. Consumer-protection laws vary depending on the customer's location.

Nothing in this Return & Refund Policy is intended to exclude, restrict, or modify rights that cannot lawfully be excluded.

For example, consumer guarantees may apply to faulty or non-conforming goods in Australia and New Zealand regardless of a retailer's voluntary return policy. Australian businesses are not required to offer remedies simply because a customer changes their mind, but statutory guarantees cannot be excluded. New Zealand similarly states that businesses usually do not have to accept change-of-mind returns, while Consumer Guarantees Act remedies continue to apply where the statutory guarantees are not met.

Canadian guidance likewise states that businesses generally are not required to accept ordinary returns unless goods are defective and specifically recognizes that return policies may exclude personal goods.

Contact Us

For questions regarding an order or a potential product issue, contact:

SENVRA
Email: info@senvrashop.com
Website: senvrashop.com