Shipping policy

FREE SHIPPING

We’re happy to offer our customers great value and service. That’s why SENVRA provides free shipping on all eligible orders from our fulfillment warehouses.

SHIPPING TO MULTIPLE COUNTRIES

We’re proud to offer international shipping to a wide range of destinations. However, there may be certain countries or regions we’re currently unable to ship to. If your order is affected, we’ll contact you as soon as possible.

LOST / MISSING PACKAGES

SENVRA is not responsible for orders delivered to an incorrect address entered during checkout. Please make sure your billing and shipping details are correct before completing your purchase.

If an error is made on our side, we will take full responsibility and arrange a replacement or appropriate solution at no additional cost to you.

SENVRA is not responsible for packages that are confirmed as delivered but are subsequently lost or stolen.

CUSTOMS

International orders may be subject to customs duties, import taxes, VAT/GST, or other fees depending on the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer. By purchasing from SENVRA, you acknowledge that your order may be shipped internationally and may be subject to additional charges upon arrival.

SHIPPING TIME

Shipping times vary depending on destination. Our estimated delivery times are:

United States: 3–10 business days
Canada: 4–14 business days
Australia: 4–14 business days
New Zealand: 4–14 business days
Other supported countries: 4–14 business days

These estimates do not include our 1–3 business day processing time.

Delivery times may occasionally be affected by customs processing, carrier delays, holidays, or other circumstances outside our control.

TRACKING INFORMATION

Once your order has been shipped, you will receive a confirmation email containing your tracking number and tracking information so you can follow your delivery.